3 Things Your Website Email Form Must Do

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1. Collect All Useful Information

If your user is going to take the time to write you a message on your website, you might as well take advantage of the situation and get all the information that you are going to need from them right then and there.

You should ask for all contact information for all the ways you contact your clients, which may include email address, phone number, physical address (if you mail or visit your clients at a particular location), even social venue address or profile names for Facebook, Twitter, et cetera.

You can have your user enter any information, or ask them any questions, so think about the information that you will need to get from the user that will make for the customer service process as easy as possible. The more you know, the better you can serve!

2. Block Spam Messages

Nothing is more annoying than SPAM, especially when it is coming from your website. Unprotected email forms can also be used to run scripts on your server that can cause damage to your, jeopardize sensitive information, and send more SPAM emails from your server with your domain name attached to it.

Simple steps can be taken to prevent SPAM, including the installation of a reputable reCaptcha form. There is no reason that your website email form should be unprotected!

3. Email the User a Confirmation

When the user submits the contact form, you and the client should receive an email. Sending the client an email assures them that the script works and that a copy of their message has been received by your office. The confirmation should include an estimation of how long it will take your business to contact the customer regarding the message.

In addition to a confirmation, the email can invite the customer to view and join your other web pages like Facebook and Twitter, as well as subscribe to your blog.

Does your email form need some help?

If your email form is not working as hard as it should, iAdministrative Internet Marketing & Website Development can help! Get an email form and submit landing page installed on your website for only $35.00. For more information, call 239-601-3985 today.